Sadly today we’ve had to make the painful decision to postpone Detonate Festival 2023. We’re completely gutted, but a number of factors mean that it now feels impossible for us to put on the festival to the expected standard.
Everything that’s needed to put on a festival has gone up massively, and costs are continuing to spiral as we get closer to the event.
We’re unable to pass these costs onto ticket buyers in the midst of a cost of living crisis.
We’re now at the point where we’d have to start spending ticket buyers money to make the festival happen. We’re not comfortable doing when we can’t be 100% confident the festival can take place this year. So we’ve had to hit pause
This isn’t a decision we’ve taken lightly, and we know it’s disappointing for the thousands of you that have tickets. Also for all the people that have put their time and energy into the festival. Detonate Festival will be back soon. Your support is massively appreciated as ever.
REFUND INFO
Skiddle:
Skiddle will automatically refund the card used to buy the ticket(s)
The booking fee will be refunded as a credit on your Skiddle account
Fatsoma:
An email will be sent by Fatsoma with a link to click and request a refund. Face value refunds will be made to the card used to buy the ticket(s)
FIXR:
FIXR will automatically refund the face value of the ticket(s) to the card used to buy the ticket(s)
Gigantic:
Gigantic will automatically refund the face value of the ticket(s) to the card used to buy the ticket(s)
Resident Advisor:
RA will automatically refund the face value of the ticket(s) to the card used to buy the ticket(s)
See Tickets:
See Tickets will automatically refund the face value of the ticket(s) to the card used to buy the ticket(s)
Timescales:
This varies from bank to bank - many refunds will hit within 3-5 working days but please allow up to 10 working days (2 weeks) before getting in touch.
Customer Service Contacts:
Skiddle: The chat box is the quickest way to talk to Skiddle, but you can also reach out via Email: custcare@skiddle.com
Fatsoma: Support
FIXR: team@fixr.co
Gigantic: customerservices@gigantic.com
Resident Advisor: ticketsupport@ra.co
See Tickets: Customer service
Detonate: info@detonate1.co.uk